Know your air travel rights
05 October 2017
This week Labour MEPs urged the European Commission to exert pressure on national governments to ensure air passenger rights are fully enforced following the cancellation of thousands of flights. And with the collapse of Monarch Airlines just days after the Ryanair fiasco it important to make sure you are aware of your rights and are not left stranded and out of pocket.
Thanks to EU passenger rights rules, if your flight (or international train and coach services) is delayed by several hours, the transport company you are travelling with should compensate you. If a flight is covered by EU rules, you are entitled to a refund or alternative travel if your flight is cancelled, overbooked or you are denied boarding.
EU legislation also prevents hidden charges appearing on flights at checkout. Since 2008, airlines have to charge the same prices to all customers within the EU, and the price you see is the price you pay. That means no more £1 pound flights with £100 taxes and checkout fees...
There is also a free app for smartphones allowing you to check how to claim your rights at airports, ports, and bus stations across Europe, as well as details of exactly when you are covered by these rights, and for exceptions, for more details see here.
The Civil Aviation Authority (CAA) has a helpful website which outlines your rights and options, please click here. There is also a dedicated section specifically for Monarch Airlines passengers which can be accessed here.